Crisis Communications

Much of Citigate Dewe Rogerson's crisis and issues work takes place behind the scenes: helping clients identify potential areas of risk; ensuring they have an effective crisis communications process in place; training them to handle hostile media, diffusing potential issues before they do any damage.

When an issue does burst into the open, CDR steps in, providing counsel and implementing media strategies to minimise both short term commercial damage and long term impact on reputation. Sector expertise includes financial services, healthcare, retail, food and support services.

Services

CDR’s crisis and issues services include: issues horizon monitoring;  crisis communications audits; writing crisis and issues communications manuals; social media monitoring; crisis media training; scenario planning workshops; developing communications strategies, position statements and Q&A documents; direct liaison with the media during crises through 24/7 press offices and, when required, acting as company spokespeople.