In the most high pressure situations our consultants remain cool; they have handled the crisis you are experiencing before. Corporate conduct issues, operational failures, financial irregularities, product recalls, union activism, supply chain issues, employee disputes, customer complaints and more, we will remove the pressure and advise how best to respond. We anticipate crises, develop crisis scenarios and build effective response programmes.
In our real-time publishing environment crises ‘go live’ immediately – be it a media outlet or social post. We have the tools in place to constantly monitor online sources to identify any issues that arise so they can be tackled immediately. We know the appropriate format for responding, whether it’s direct engagement or through the website moderator or operator.
We know how to get content removed online rapidly – on Twitter, Facebook or an online forum. We work with our clients to proactively manage their online reputations, removing and responding appropriately to maliciously content.
The Challenge of the Political Earworm
The Trump administration has surprised everyone withits ability to undermine its own message. This is exemplified no better than the birth of the phrase that may prove to be the political earworm of Trumps’ tenure in the White House.
“Why don’t we just make it up?”
A key plank of many a public relations programme is activity which comes under the ‘news generation’ banner.
How do I protect my business from a reputational crisis?
Sooner or later every business will face a reputational crisis on some level.